Privacy Policy

Overview

Healing Hearts Therapeutic Services, PLLC (“we,” “us,” or “the company”) respects your privacy. This policy explains how we collect, use, share, and protect the personal information you provide through our website, forms, appointment requests, or social media engagement.

Policy Updates

We will alert users to changes by updating the “Last Updated” date at the top of this page. Changes take effect immediately upon publication. Continued use of the site after changes are posted indicates your acceptance of the revised policy.

Information We Collect

• Personal Data: Name, address, email, phone number, and demographic details you provide voluntarily through registration, appointment requests, forms, or inquiries.
• Derivative Data: Information collected automatically, including IP address, browser type, access dates/times, page views, device information, and data from third-party analytics providers.
• Financial Data: Payment method information collected to process billing. Limited financial data is stored by us directly; most is handled by our payment processors.
• Social Networking Data: Information accessed from Facebook, Instagram, LinkedIn, and similar platforms when you interact with us there, including name, username, and profile picture.
• Mobile Device Data: Device ID, model, manufacturer, and location information when accessing our site via a mobile device.
• Other Data: Information provided for contests, surveys, or similar interactions.

How We Use Your Information

Information you provide helps us offer our services, fulfill our obligations to you, and communicate effectively. Specific uses include:

1. Account creation and administration
2. Delivery of the services you request
3. Correspondence and appointment coordination
4. Payment processing
5. Marketing communications about our services
6. Newsletter and update distribution
7. Feedback requests
8. Dispute resolution and troubleshooting
9. Compiling anonymous statistical data to improve our services
10. Assisting law enforcement or preventing fraud where legally required

Grounds for Data Use and Processing

• Legitimate Business Interests: Communication, service improvement, website enhancement, and providing requested information.
• Contract Performance: Using information to enter into and fulfill service agreements.
• Consent: Using data based on your consent, which you may withdraw at any time.
• Legal Compliance: Using or processing data as required by law.

Data Disclosure

We may share information with third parties who serve legitimate business interests on our behalf, including:

• Third-Party Processors: Vendors assisting with payment processing, hosting, email delivery, and customer communication. These parties are not authorized to use your information beyond providing services to us.
• Legal Requirements: Data shared as required by law, legal process, or to protect the rights, property, and safety of others.
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or similar business transaction.
• External Links: Our website may include links to third-party sites not controlled by us. Please review those sites’ own privacy policies.

Tracking Technologies

Log Files: Standard hosting analytics capture IP addresses, browser type, access times, and referring/exit pages to help us analyze trends and administer the site, without linking this data to your identity.

Cookies: We use cookies for authentication, login verification, personalization, and performance analysis, including essential cookies (site functionality), functionality cookies (remembering preferences), and analytics/advertising cookies. You can disable cookies through your browser settings, though this may affect site functionality.

Pixel Tags: Small graphic files that help us monitor site usage and interaction.

Website Analytics

We may use third-party analytics tools (such as Google Analytics) that use cookies to analyze website usage. Personal information is not transferred to these vendors beyond standard analytics data. You can opt out of Google Analytics tracking using Google’s official opt-out browser add-on, and review Google’s privacy policy for more detail.